Frequently Asked Questions (FAQs)
1. Orders & Payments
Q: How do I place an order?
A: Browse our collection, select your favorite saree, add it to the cart, and checkout securely.
Q: What payment methods are available?
A: We accept UPI, debit/credit cards, net banking, and wallet payments through trusted gateways.
Q: My payment failed. What should I do?
A: Please retry or contact your bank. If the amount was deducted but order not confirmed, reach out to us at [Your Support Email].
2. Shipping & Delivery
Q: How long will my order take to arrive?
A: Orders are processed within 2–5 business days. Delivery timelines depend on your location.
Q: Do you charge for shipping?
A: Yes, standard shipping charges apply. However, you can use the coupon FREESHIP to enjoy free shipping (limited-time launch offer).
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking link via email/SMS.
3. Returns & Exchanges
Q: What is your return policy?
A: You can request a return or exchange within 48 hours of delivery for damaged, defective, wrong, or unsatisfactory sarees.
Q: Do you provide refunds?
A: No, we do not provide refunds. Only exchange is available.
Q: Who bears the return shipping cost?
A: Customers pay the return shipping charges (except in case of wrong/damaged items sent by us).
Q: What products are non-returnable?
A: Custom-stitched blouses, altered sarees, teardown sarees, or items not in original condition are not eligible for return.
4. Coupons & Offers
Q: What coupons are available for launch?
A:
- NEW10 → 10% OFF on your first order.
- FREESHIP → Free shipping.
- LAUNCH2025 → 10% OFF during our launch period.
5. Products & Quality
Q: Will the saree color look exactly the same as shown?
A: We try to display products as accurately as possible, but slight variations may occur due to lighting, photography, or screen settings.
Q: Are your sarees authentic?
A: Yes, we source from trusted artisans and manufacturers, ensuring authentic fabrics and quality craftsmanship.
6. Support & Contact
Q: How can I reach customer support?
A: You can contact us at:
📧 shop.sarangclothing@gmail.com
📞 +91 9887823032
Q: What are your support hours?
A: We respond to queries Monday–Saturday, 10 AM – 7 PM (IST).
✨ Still have questions? Reach out to us anytime—we’re here to help you shop with confidence.