Help Center
Welcome to the Sarang Help Center ✨
We’re here to assist you with your shopping journey. Below you’ll find answers to the most common questions.
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our collections, add your favorite sarees to the cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and wallet payments through secure gateways.
Q: My payment failed, what should I do?
A: Don’t worry! Retry the payment or contact your bank/payment provider. You may also reach out to our support team.
2. Shipping & Delivery
Q: How long does delivery take?
A: Orders are usually shipped within 2–5 working days, and delivery time depends on your location.
Q: Do you offer free shipping?
A: Yes! Use coupon FREESHIP during checkout for free shipping (limited-time launch offer).
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email/SMS to follow your delivery.
3. Returns & Exchanges
Q: What is your return policy?
A: You can raise a return request within 48 hours of delivery if your saree is damaged, defective, wrong, or unsatisfactory.
Q: Do you offer refunds?
A: No refunds are provided. We offer exchange only.
Q: Who pays for return shipping?
A: Customers will bear the return shipping cost (unless it’s a manufacturing defect or wrong item sent).
Q: What items cannot be returned?
A: Custom-stitched blouses, altered sarees, and teardown pieces are not eligible for return/exchange.
4. Coupons & Offers
- NEW10 → Get 10% OFF on your first order.
- FREESHIP → Enjoy Free Shipping.
- LAUNCH2025 → Unlock 10% OFF during our launch.
5. Privacy & Security
Q: Is my information safe with Sarang?
A: Absolutely. We use secure payment gateways and never store or share your sensitive details. Your privacy is protected under our Privacy Policy.
6. Contact Support
Still need help? We’d love to hear from you.
📧 shop.sarangclothing@gmail.com
📞 +91 9887823032
✨ Sarang – Here to help, always with care.